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Frequently Asked Questions
How do I pay for
my order?
We accept payments via
PayPal for all orders. We do not accept cheques.
Am I charged for orders immediately?
All orders are charged for
as soon as the order is placed.
Do you have a tracking system
for orders?
We do not have a tracking
or trace facility for our orders. However all orders
are dispatched by Royal Mail 1st class post.
When will my order be dispatched?
All orders received
by our office deadline of Tuesdays at 3pm will be processed
and dispatched the following day. For all orders received
after this deadline, the order will be processed and
dispatched the following Wednesday. Please note we do
not dispatch Thursday/Friday to avoid live plants potentially
being left over the weekend in sorting offices.
Which countries/areas do you
deliver to?
Due to the live nature of our
product we regrettably do not post outside of the UK.
What is your refund policy?
Plugplants4u aim to provide
you with quality plants at all times. However, refunds
for damaged or faulty items will be accepted by Plugplants4u,
providing an email detailing the problem is received
by us within 24 hours of you taking delivery of the
product. Please contact us and provide proof of damaged
or faulty item by way of photographs. Any item found
to be damaged or faulty must be received by us within
7 days. Your postage will also be refunded for genuine
damaged or faulty items.
What sizes do the plugs come
in?
This depends on the variety
of plant. Next to each photograph of the plants we offer
there is a plug size photograph indicating the size
of that particular plug.
How do I care for the plants?
With each order a care document
is enclosed. This gives you care and planting instructions.
We recommend with most varieties that plugs are not
planted out until the last frosts have passed and if
there is a risk of frost to bring the basket, pot or
container inside.
Do you label the varieties?
In every effort to keep our
costs competitive to our customers, we do not currently
label or name individual varieties.
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