Frequently Asked Questions

How do I pay for my order?
We accept payments via PayPal for all orders. We do not accept cheques.

Am I charged for orders immediately?
All orders are charged for as soon as the order is placed.

Do you have a tracking system for orders?
We do not have a tracking or trace facility for our orders. However all orders are dispatched by Royal Mail 1st class post.

When will my order be dispatched?
All orders received by our office deadline of Tuesdays at 3pm will be processed and dispatched the following day. For all orders received after this deadline, the order will be processed and dispatched the following Wednesday. Please note we do not dispatch Thursday/Friday to avoid live plants potentially being left over the weekend in sorting offices.

Which countries/areas do you deliver to?
Due to the live nature of our product we regrettably do not post outside of the UK.

What is your refund policy?
Plugplants4u aim to provide you with quality plants at all times. However, refunds for damaged or faulty items will be accepted by Plugplants4u, providing an email detailing the problem is received by us within 24 hours of you taking delivery of the product. Please contact us and provide proof of damaged or faulty item by way of photographs. Any item found to be damaged or faulty must be received by us within 7 days. Your postage will also be refunded for genuine damaged or faulty items.

What sizes do the plugs come in?
This depends on the variety of plant. Next to each photograph of the plants we offer there is a plug size photograph indicating the size of that particular plug.

How do I care for the plants?
With each order a care document is enclosed. This gives you care and planting instructions. We recommend with most varieties that plugs are not planted out until the last frosts have passed and if there is a risk of frost to bring the basket, pot or container inside.

Do you label the varieties?
In every effort to keep our costs competitive to our customers, we do not currently label or name individual varieties.

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