Useful Information

 

Terms & Conditions

All our plug plants are packed professionally in packaging suitable for posting. The mixed plant collections will not necessarily feature the exact plants shown in the picture and the photograph indicating plug sizes is for example only. The plug plant appearance may vary to that in the photograph in accordance with the relevant season and growth cycle of the particular plant. However this does not affect the quality of the product purchased. Our products are not supplied with individual colour or variety labels but do offer care and planting instructions. These plants are available and will be dispatched when payment is received according to our dispatch terms below. Due to the perishable nature of this product we regrettably cannot post outside of the UK. Apologies for any inconvenience this may cause.

Payment Instructions

Please pay by PayPal immediately and Plugplants4u will process your order the following Tuesday and dispatch the following day. Orders received on a Tuesday after the usual deadline of 3pm will be processed and dispatched the following week. Please note we do not normally dispatch Thursday to Sunday inclusive to avoid live plants sitting in a sorting depot over the weekend. Buyers in Northern Ireland, Scotland and offshore UK islands may be subject to increased courier charges; please contact us prior to purchase for details.

Refund Policy

Plugplants4u aim to provide you with quality plants at all times. However, refunds for damaged or faulty items will be accepted by Plugplants4u, providing an email detailing the problem is received by us within 24 hours of you taking delivery of the product. Please contact us and provide proof of damaged or faulty item by way of photographs. Any item found to be damaged or faulty must be received by us within 7 days. Your postage will also be refunded for genuine damaged or faulty items.

Privacy Policy

We collect minimal personal details for the purpose of making contact directly with you regarding orders placed. These details will never be passed on to any third party and where you may have ticked the box on the register page to accept occasional emails we will only send relevant news and offers by emails to those who have opted-in. You may login at any time and untick the communication box to stop receiving these emails.